What should I do if my Internet service isn’t working?
Reboot each device from the wall out.
If you have a cable modem, unplug the modem for 30 seconds, plug it back in, and then continue rebooting other devices in order of connectivity from the wall to your computer.
If you have an ONT, do not unplug the ONT unless someone from Technical Support directs you to do so during additional troubleshooting (see below).
If this doesn’t work and you are using a router, disconnect your computer from the router and plug it directly into your modem or Ethernet wall jack, and again reboot devices from the wall out.
If you still cannot access the internet, contact us for assistance at 1.877.244.0242.
