Summit Broadband Hosted Voice works best with the industry-leading reliability and features of Polycom phones. Occasionally you may need to reboot your Polycom phone because of an Internet connection loss or to allow your phone to complete a software update. The phone will usually display an error code, such as URL disabled. In order to get your business up and running as soon as possible, you have two troubleshooting options available to unfreeze your phone.
Reboot your Phone using the Power Supply or Internet Cable
If you do not have a power supply…
- Unplug the internet cable on the LAN plug (illustrated above).
- Wait 30 seconds.
- Plug the Internet cord back into the LAN plug.
If you have a power supply…
- Unplug the power supply.
- Wait 30 seconds.
- Plug the power supply back in.
Use the Home Menu
You can also reboot your phone from the Home Menu.
If you prefer to reboot your phone using the home menu, follow the steps below:
- Go to Menu.
- Go to Settings.
- Select Basic.
- Select 11, Restart Phone.
Allow Time for your Phone to Upload Software Updates
Sometimes your phone has frozen in the process of receiving important software updates, which provide you with the latest security protection and performance. If your phone does not reboot immediately, it may be processing an update. Allow two to three minutes to be sure these updates are complete. If you still can’t get the Polycom working, simply call 611 from another Summit Broadband Hosted Voice phone, or contact us at 1.877.244.0242. We will be happy to assist in resetting the phone.
If the internet is down for your location, there are options we can take to keep your business operating, such as routing phones to another phone or email.
Summit Broadband provides on-site training and Quick User Guides/Tips on all our Polycom phone products. We are also available to fine tune your phone system to meet your specific business needs.