Q: What is Hosted Voice?
A: Hosted Voice from Summit Broadband is a Cloud or Hosted PBX solution that provides small businesses an economic way to provide extensions for every employee without having to invest in a separate phone line for each user.
Q: What is a PBX?
A: PBX stands for Private Branch Exchange. A PBX system is an office phone system that exchanges branches, or calls, between users on local lines while enabling all users to share a certain number of external phone lines.
Q: What advantages does Hosted Voice offer my business?
A: Hosted Voice offers Summit Broadband customers over 100 custom calling features, including an Interactive Voice Response (IVR), Individual and Group Mailbox options, Holiday and Off Hours advanced answering options, Queue Monitoring, Attended and Blind Transfer options, and many, many more.
Q: What equipment do I need for a Hosted Voice system?
A: All the servers and hosting equipment are handled in the Cloud. All you need at your location are the phones on your desks and in your conference rooms.
Q: How do I repair my Hosted Voice system?
A: Because you have no equipment, you need to do no maintenance except replace any phones that may malfunction. All the software upgrades and switching are handled in the cloud, meaning that you never have to worry about maintenance.
Q: Does Hosted Voice support conference calls?
A: Yes. Hosted Voice from Summit Broadband supports conference calls and video conferencing when paired with compatible phones.
Q: Does Hosted Voice support both local and Toll-Free numbers?
A: Yes. With Hosted Voice from Summit Broadband your business can have both local and toll-free numbers